Chat to ClearDebt
As part of Advice Week, we trialed face to face appointments with clients online.
Whilst face to face advice is offered by Citizens Advice Bureau, few, if any, fee charging debt resolution companies offer this service on a day to day basis.
We felt it was important to offer this service to give clients the opportunity to talk to us face to face should they feel more comfortable.
Face to face debt advice
As a result of this activity, 2013 now sees the launch of online face to face appointments with members in each of our customer services and advice teams.
Our new face to face chat system works simply by sending you a link within the contents of an email which you can click on to start the face to face chat. If you’d like a face to face appointment, please let us know by emailing firstname.lastname@example.org or book your appointment by completing the form.
One Customer Services Officer commented to us after her video appointments with clients,
It was nice to have some face to face activity with a client. I felt the review went very smoothly and client understood more why we carry them out.
Another colleague said,
The questions the client had were relatively straight forward, in all honesty. It is quite good to note that when a client is explaining a letter they have received, they can just hold it up to the camera and you can see it straight away instead of having to guess which letter it is
If you have any queries or would like to make an appointment please don’t hesitate to contact us.
Alternatively complete the form below to arrange an appointment at a time that is convenient for you.