Debt Management Report by Business, Innovation and Skills Committee

by on March 7th, 2012

A report into payday loans and debt management companies has been published today by the House of Commons Business, Innovation and Skills Committee. (BIS)

The report details areas of concern with regards to payday loan and debt management companies and contains recommendations for Government action.

Citing a November 2011 Personal Debt Snapshot report by R3, the insolvency trade body, that details the extent of consumer worries over debt, the BIS report raises the following concerns about debt management companies:

  • The Government must work to phase out up-front fees – the provision of guidance on this point by the OFT is inadequate.
  • The Government introduce the necessary regulations to ensure companies publish the cost of their debt advice and their outcomes, if an agreement cannot be reached during discussions with the industry.
  • The Government should establish effective auditing of Debt Management Companies’ client accounts.

Committee chair, Adrian Bailey MP states:

Greater transparency in the commercial debt advice market will benefit consumers hugely.

The Committee feels that voluntary codes of practice are highly unlikely to achieve this aim.

The Government must be prepared to regulate if consumers are to receive the protection and the level of information they require.

The BIS report also covers the regulation of debt advice, the Money Advice Service, and payday loan companies and includes statements from a panel of industry representatives including Andrew Smith, Director of Marketing & External Affairs at ClearDebt and spokesperson for the Debt Resolution Forum.

Listen to Edwina Currie and the debt misconception. Poll: Have you heard this sort of advice before?

by on February 20th, 2012

Debt is much more than just a financial issue. It elicits all sorts of emotions.

Last week, my colleague Jacqueline Cohen, expressed her reactions to Edwina Currie’s remarks on a BBC Radio 5 Live phone in when a caller’s financial situation was cross examined by the former Tory MP for Derbyshire.

Edwina Currie was a guest on Nicky Campbell’s daily radio programme on an episode called Are you facing financial ruin? where the public offered their stories of how they are struggling to cope in these austere times.

Listen to the key extract of the programme below.

This episode has understandably caused consternation among listeners and quite a ripple among readers of articles covering the story itself.

It seems any time a TV programme highlights a true life story the real time commentary that surfaces in social media channels is often divided in opinion in support of in or dismissive of the plight of the featured.

The Edwina debt advice

Edwina questioned the spending habits of the caller, including the viability of keeping the pet dog,  and rapidly concluded that bankruptcy would be an option for the mother of two in Derby.

….you are going to have to think about maybe declaring yourselves bankrupt.

Little consideration – infact none – was offered to the caller from Edwina that there are alternative options to bankruptcy, such as an IVA, a debt management plan, a debt relief order and more.

However, it is not the first time in recent months, Edwina has made comments about financial hardship that has incensed BBC Radio listeners.

A caller helps Hayley

Fortunately for Hayley, another caller on local BBC Radio Derby, rang in to sympathise and made her a heartfelt generous offer.

The debt lecture, Have you heard it all before?

There does seem to be a polarising trend whenever financial real life stories are aired in the media.  Moreover there seems to be a perception issue about poverty and there certainly is a perception issue about debt.

Do you feel Edwina’s view about debt is a commonly held one? Are you affected by debt and have ever felt intimidated by attitudes?

Take a moment and vote in this poll and let us know your views in the comments.

Do you feel people misunderstand the reasons for getting into serious debt? Does Edwina express a commonly held view about debt? Have you heard the get on your bike type advice before?

If you missed the original Radio 5 Live programme you have a few days left to listen to it in full from the BBC iPlayer.

If you have any questions about personal debt feel free to ask a qualified debt advisor without any obligation.

Edwina Currie – a judgemental view on the money worries many people today are facing

by on February 17th, 2012

Edwina Currie should be hanging her head in shame today.

It was with shock that I listened to the narrow minded comments and judgements made by former MP Edwina Curry on Radio 5 Live this morning. Edwina brandished her unfounded criticisms onto a financially exhausted young mother whose situation has become so desperate that she and her, husband regularly go without meals in order to ensure that their children can eat.

Edwina Currie at Annual Dinner 124 year old Hayley Sanderson was reduced to tears as Edwina suggested she had ‘lived life to the full’ and this had resulted in her current indebted position. Through this Edwina only demonstrated her stereotypical belief of indebted people and exposed the unfair stigma people like Hayley face.

For anyone who has read my previous blogs or heard me on the radio, my financial past has granted me a great deal of empathy for anyone in the position Hayley has found herself in; I know from personal experience how quickly unexpected hardships can spiral out of control. I am therefore appalled that Edwina Currie could feel comfortable or even fair making such judgements when Hayley went on to say her life had taken a dramatic downwards turn when her husband lost his job whilst she was pregnant.

For me my husband was made redundant when my daughter was just two weeks old; I was only on statutory maternity pay and we had no redundancy cover on our mortgage. Like many people not expecting to be hit by the recession, we had budgeted our life accordingly to the income we jointly earned. I made the decision to go back to work when my daughter was just six weeks old to ensure we had one salary coming in – we had no other options. Despite the cut backs we made, we used our savings to cover the costs my salary didn’t cover. We worked to a strict budget and once we’d hit our limit, we’d eat what was left in the cupboards or nothing at all.

We didn’t buy new clothes, we sold what we could on eBay and at car boot sales – we struggled but we did our best.

My husband thankfully found a job five months later but we still watch every penny which comes in and goes out…and we have an extra £800 per month to budget for as our daughter is in full time child care. We still forego many pleasures we once enjoyed such as holidays; we don’t have credit cards and we rarely go out for a meal without a voucher!

We have however come through the other side of what was a very stressful and difficult time. It only makes me question Edwina’s snap judgement – do you really know your facts and are you really in touch with the reality of how people get into financial strain or debt? Because if the answer is no, as it appears to be, then why were you commenting or questioning Hayley’s call so judgementally?

Some of the most common reasons for people being in debt in the current economic climate are redundancy, separation, divorce, pregnancy, illness and family bereavement, not “a life lived to the full” as suggested by Edwina.

By judging others you can often make assumptions without all the facts and I personally believe unless you or I have gone through exactly what someone else has gone through in their path to debt and their courage to get out of it, then we have no right to judge- it doesn’t help them, and it didn’t help you Edwina – it just makes you look ignorant.

Hayley had called into the radio show, not to be judged but for help, understanding and most likely, inspiration for a way out of her financial worries.

I have now been with ClearDebt three and a half years and I’m proud with what we do here. Each day we are able to change people’s lives for the better and give them hope and relief. I use my own experience as a way of connecting with our clients and making sure we not only provide advice and solutions to people in debt but that we provide support and useful information which can help them on their journey to a debt free future.

Our clients review us on independent websites like ReviewCentre.com and Trustpilot and constantly refer to the fact they feel “comfortable”, “relieved” and “un judged” by the team they speak to. Until a similar review could be written about Edwina and her judgements, I suggest she re-evaluates her approach to speaking with people in debt, or refrain from participating in the conversation at all.

DRF and MIND Mental Health Training Comes to ClearDebt

by on February 7th, 2012

Did you know that when out for dinner in a party of four, it’s highly likely one of you will have a mental health condition.

Recent stats from Royal College of Psychiatry tell us:

  • One in four people has a mental health problem
  • One in four people with a mental health problem is also in debt
  • Debt may be a cause and consequence of mental health problems
  • One in two adults with debts has a mental health problem

Since working at ClearDebt some three and a half years, I have quickly come to understand the emotional issues connected to money worries; I have witnessed client testimonials sent to us talking about the relief felt when we have been able to help make a difference to someone’s debt and their path to repaying it.

Mental capacity issues and the debt industry

Identifying mental capacity is a key issue for the debt solution industry and for the Office of Fair Trading who recently published their “Mental Health – OFT Guidance for Creditors” paper. The connection between Mental Health and debt has quickly established itself as a matter to be taken seriously and for those talking to people in debt it’s often been a “taboo” subject.

Debt Resolution Forum training on mental health and debt

I and other members of ClearDebt staff attended a pilot training scheme provided by Debt Resolution Forum (DRF) and presented by MIND. The aim of the training was to help us bto be more aware of the mental health conditions people can suffer from and how to communicate best with people in these circumstances to make sure they feel comfortable with the conversations they may be having with us. The training also helped us understand the importance of being able to confirm the caller we are speaking to has the mental capacity to understand the information being discussed and the implications of any solution we explain.

In today’s society, when debt, mental health and well- being are so interlinked, providing the correct debt advice can no longer be enough. It’s vital we’re now also able to connect to the people we’re talking to and to pick up on any other “stresses” in their life which may affect their understanding of what we are saying and to do something with the advice we provide. The way in which we communicate with clients suffering from mental health conditions should be flexible so that processes can be adapted to fit in with their needs.

What I learnt from the training

The mental health training was truly inspirational – a wake up call for those of us who either haven’t yet known someone with a mental health condition or do know someone with a mental health condition but have never taken the time to truly ask or appreciate the affect this may have on them and their life. We understand, as professionals in this industry, the heartbreak and strain money worries can bring to someone – and to their family; I hope the training by DRF is just the beginning of an industry wide change which means that debt advisors have the ability to provide for people with mental health conditions as equally as we would anyone else.

Individual Voluntary Arrangements Plateau While Bankruptcies Plummet

by on February 3rd, 2012

Today’s personal insolvency figures, released by the Insolvency Service, show that bankruptcies fell, year on year, by nearly a third (28%) whilst Individual Voluntary Arrangements remained stable, growing by 4.5% between Q4 2010 and Q4 2011.

Commenting, Andrew Smith, director of external affairs at debt resolution company, ClearDebt, said:

People are reducing debt at the moment and many are unable to enter a scheme like an IVA because they are unemployed. So, in a year where personal insolvencies have shrunk by nearly 6%, it seems suprising that IVAs have grown slightly: We believe this is because IVAs are now being arranged at much lower levels of debt than formerly. It used to be that an IVA was impossible to do for someone who owed less than £15,000. Now we understand half of the top ten IVA companies arrange IVAs for people with unsecured debts of £10,000. ClearDebt regularly puts them in place for people who owe down to £8,000.

We believe that IVAs are now eating into the market formerly taken by informal debt management plans – although there is evidence that these are growing too, and at lower debt levels.

For further comment on the insolvency statistics please contact either:

Andrew Smith – Andrew.Smith@cleardebt.co.uk, 0161 968 6825, 0791 240 7532

or

Sally Hardiman – Sally.Hardiman@cleardebt.co.uk 0161 968 6815

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