ClearDebt welcomes BIS Select Committee report on Debt Management

by on March 7th, 2012

ClearDebt welcomes the report on Debt Management and other consumer credit matters issued today by the House of Commons Business, Innovation and Skills Select Committee and endorses the comments made on it by Debt Resolution Forum’s chairman, and CEO of ClearDebt, David Mond, who said:

This report is published at a time of great change in debt resolution, with new guidance from the OFT expected shortly, with changes in funding and access to debt advice being put forward by the Money Advice Service and with the possibility of the development of a protocol compliant or regulated debt management plan being put forward by the Insolvency Service.

“Little of this has been taken fully into account by the committee’s report.

“However, the DRF welcomes a number of the committee’s recommendations, including powers for regulators to ban harmful products and a fast track procedure to suspend credit licences. The DRF believes the latter would be best achieved by properly resourcing the OFT and its successor, the Financial Conduct Authority (FCA), rather than introducing a fast-track procedure that could lead to compliant businesses having licences suspended without due process, something that would almost certainly force a viable business into insolvency.

“DRF supports full transparency regarding debt management companies’ fees, something that has been achieved by the members of trade associations like DRF. We do not however support the phasing out up-front fees, which effectively remunerates companies for the high proportion of the work that is done at the beginning of any debt management plan in setting them up.

“The DRF wholeheartedly welcomes the committee’s recommendation that there should be an effective audit of debt resolution companies’ client accounts. Industry practice in this area is not consistent and could lead to real consumer harm in the event of a company’s insolvency. The DRF will be putting forward standards to address this”.

DRF spokesman and ClearDebt marketing and external affairs director, Andrew Smith, made the point in evidence to the committee that a clear danger to consumers was businesses which didn’t operate their client accounts properly.

Hear Andrew Smith’s november 2011 statement to the Committee:

The Committee recommended that there should be effective auditing of client accounts. For ClearDebt, that means:

  • All client funds are paid into client accounts
  • Clearly designated client accounts which the bank MUST treat as ring-fenced for clients (i.e, in the event of insolvency the bank could not set off monies due to them against these accounts)
  • No interest accrues on the balances
  • No bank charges are debited to the client accounts.
  • Monthly reconciliations are performed to show that there are sufficient monies in the client account to cover all liabilities
Further reaction from Andrew Smith to today’s report by MP’s can be heard below:

Read the BIS Committee Report into Payday loan companies and Debt Management

by on March 7th, 2012

The Business, Innovation and Skills Committee (BIS) has published a report into Debt Management examining payday loans and debt management companies. The report makes recommendations for future Government action.

Source: UK Parliament

Debt Management Report by Business, Innovation and Skills Committee

by on March 7th, 2012

A report into payday loans and debt management companies has been published today by the House of Commons Business, Innovation and Skills Committee. (BIS)

The report details areas of concern with regards to payday loan and debt management companies and contains recommendations for Government action.

Citing a November 2011 Personal Debt Snapshot report by R3, the insolvency trade body, that details the extent of consumer worries over debt, the BIS report raises the following concerns about debt management companies:

  • The Government must work to phase out up-front fees – the provision of guidance on this point by the OFT is inadequate.
  • The Government introduce the necessary regulations to ensure companies publish the cost of their debt advice and their outcomes, if an agreement cannot be reached during discussions with the industry.
  • The Government should establish effective auditing of Debt Management Companies’ client accounts.

Committee chair, Adrian Bailey MP states:

Greater transparency in the commercial debt advice market will benefit consumers hugely.

The Committee feels that voluntary codes of practice are highly unlikely to achieve this aim.

The Government must be prepared to regulate if consumers are to receive the protection and the level of information they require.

The BIS report also covers the regulation of debt advice, the Money Advice Service, and payday loan companies and includes statements from a panel of industry representatives including Andrew Smith, Director of Marketing & External Affairs at ClearDebt and spokesperson for the Debt Resolution Forum.

Listen to Edwina Currie and the debt misconception. Poll: Have you heard this sort of advice before?

by on February 20th, 2012

Debt is much more than just a financial issue. It elicits all sorts of emotions.

Last week, my colleague Jacqueline Cohen, expressed her reactions to Edwina Currie’s remarks on a BBC Radio 5 Live phone in when a caller’s financial situation was cross examined by the former Tory MP for Derbyshire.

Edwina Currie was a guest on Nicky Campbell’s daily radio programme on an episode called Are you facing financial ruin? where the public offered their stories of how they are struggling to cope in these austere times.

Listen to the key extract of the programme below.

This episode has understandably caused consternation among listeners and quite a ripple among readers of articles covering the story itself.

It seems any time a TV programme highlights a true life story the real time commentary that surfaces in social media channels is often divided in opinion in support of in or dismissive of the plight of the featured.

The Edwina debt advice

Edwina questioned the spending habits of the caller, including the viability of keeping the pet dog,  and rapidly concluded that bankruptcy would be an option for the mother of two in Derby.

….you are going to have to think about maybe declaring yourselves bankrupt.

Little consideration – infact none – was offered to the caller from Edwina that there are alternative options to bankruptcy, such as an IVA, a debt management plan, a debt relief order and more.

However, it is not the first time in recent months, Edwina has made comments about financial hardship that has incensed BBC Radio listeners.

A caller helps Hayley

Fortunately for Hayley, another caller on local BBC Radio Derby, rang in to sympathise and made her a heartfelt generous offer.

The debt lecture, Have you heard it all before?

There does seem to be a polarising trend whenever financial real life stories are aired in the media.  Moreover there seems to be a perception issue about poverty and there certainly is a perception issue about debt.

Do you feel Edwina’s view about debt is a commonly held one? Are you affected by debt and have ever felt intimidated by attitudes?

Take a moment and vote in this poll and let us know your views in the comments.

Do you feel people misunderstand the reasons for getting into serious debt? Does Edwina express a commonly held view about debt? Have you heard the get on your bike type advice before?

If you missed the original Radio 5 Live programme you have a few days left to listen to it in full from the BBC iPlayer.

If you have any questions about personal debt feel free to ask a qualified debt advisor without any obligation.

Edwina Currie – a judgemental view on the money worries many people today are facing

by on February 17th, 2012

Edwina Currie should be hanging her head in shame today.

It was with shock that I listened to the narrow minded comments and judgements made by former MP Edwina Curry on Radio 5 Live this morning. Edwina brandished her unfounded criticisms onto a financially exhausted young mother whose situation has become so desperate that she and her, husband regularly go without meals in order to ensure that their children can eat.

Edwina Currie at Annual Dinner 124 year old Hayley Sanderson was reduced to tears as Edwina suggested she had ‘lived life to the full’ and this had resulted in her current indebted position. Through this Edwina only demonstrated her stereotypical belief of indebted people and exposed the unfair stigma people like Hayley face.

For anyone who has read my previous blogs or heard me on the radio, my financial past has granted me a great deal of empathy for anyone in the position Hayley has found herself in; I know from personal experience how quickly unexpected hardships can spiral out of control. I am therefore appalled that Edwina Currie could feel comfortable or even fair making such judgements when Hayley went on to say her life had taken a dramatic downwards turn when her husband lost his job whilst she was pregnant.

For me my husband was made redundant when my daughter was just two weeks old; I was only on statutory maternity pay and we had no redundancy cover on our mortgage. Like many people not expecting to be hit by the recession, we had budgeted our life accordingly to the income we jointly earned. I made the decision to go back to work when my daughter was just six weeks old to ensure we had one salary coming in – we had no other options. Despite the cut backs we made, we used our savings to cover the costs my salary didn’t cover. We worked to a strict budget and once we’d hit our limit, we’d eat what was left in the cupboards or nothing at all.

We didn’t buy new clothes, we sold what we could on eBay and at car boot sales – we struggled but we did our best.

My husband thankfully found a job five months later but we still watch every penny which comes in and goes out…and we have an extra £800 per month to budget for as our daughter is in full time child care. We still forego many pleasures we once enjoyed such as holidays; we don’t have credit cards and we rarely go out for a meal without a voucher!

We have however come through the other side of what was a very stressful and difficult time. It only makes me question Edwina’s snap judgement – do you really know your facts and are you really in touch with the reality of how people get into financial strain or debt? Because if the answer is no, as it appears to be, then why were you commenting or questioning Hayley’s call so judgementally?

Some of the most common reasons for people being in debt in the current economic climate are redundancy, separation, divorce, pregnancy, illness and family bereavement, not “a life lived to the full” as suggested by Edwina.

By judging others you can often make assumptions without all the facts and I personally believe unless you or I have gone through exactly what someone else has gone through in their path to debt and their courage to get out of it, then we have no right to judge- it doesn’t help them, and it didn’t help you Edwina – it just makes you look ignorant.

Hayley had called into the radio show, not to be judged but for help, understanding and most likely, inspiration for a way out of her financial worries.

I have now been with ClearDebt three and a half years and I’m proud with what we do here. Each day we are able to change people’s lives for the better and give them hope and relief. I use my own experience as a way of connecting with our clients and making sure we not only provide advice and solutions to people in debt but that we provide support and useful information which can help them on their journey to a debt free future.

Our clients review us on independent websites like ReviewCentre.com and Trustpilot and constantly refer to the fact they feel “comfortable”, “relieved” and “un judged” by the team they speak to. Until a similar review could be written about Edwina and her judgements, I suggest she re-evaluates her approach to speaking with people in debt, or refrain from participating in the conversation at all.

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