Award Winning Debt Advisor: ClearDebt’s Matthew Foley wins the title of “DRF Advisor of the Year 2011”

by on October 12th, 2011

The results are in and…ClearDebt are extremely proud to announce that our very own Matthew Foley has been named “DRF Advisor of the Year 2011”.

Matthew was announced as the winner of this award at the 2011 Debt Resolution Forum Conference which was held on the 27th September in Manchester. He took to the stage at the conference to accept his engraved glass trophy and enjoyed a well deserved round of applause from all in attendance.

The nomination – why we think Matthew is a great debt advisor

As a member of the Debt Resolution Forum (DRF) we were invited to nominate one of our advisors for this award. Matthew Foley was a strong contender and we put together a comprehensive nomination that covered all of the DRF’s criteria.

Matthew was judged in the following areas:

  • His customer satisfaction level
  • Performance
  • His participation and approach to teamwork
  • Level of industry knowledge and awareness
  • And finally his contribution to the company as a whole

As well as this extensive list, Matthew’s nomination also included independent votes and testimonials from many of his clients who wanted to speak up about the standard of service and care he provided.

All nominations for this award were considered by the DRF Board. To guarantee that there could be no bias towards one advisor over another, all personal and company information was removed from the nomination submissions before being shown to the Board. This was done to ensure that the winner was chosen purely on merit. Board members who had submitted nominations were unable to vote for their own candidate.

DRF Board decision

David Mond, Chairman of the DRF announced that Matthew had won the award at this year’s DRF Conference. Hosted in Manchester, this prestigious annual event is attended by 250 professionals working within the debt solution industry. David Mond explained, Matthew received more independent votes from board members and client testimonials than any of the other nominee.

The DRF has since stated:

Matthew was nominated by ClearDebt based on his integrity of character, professional development, ability to lead by example and his approach to going the extra mile in the standard of advice and care he provides to clients. Matthew also received a high level of client votes sent in from people he had helped, directly to the DRF, explaining how his advice and care had given them confidence in a solution which could help them work towards a debt free future.

You can read more about this award and the other winners at the DRF website here: Award Winning Calibre – DRF Award Winners 2011. We hope you will join us in congratulating Matthew on his truly justified win. He is an inspiration to all here at ClearDebt and Abacus. The DRF Awards will be back next year and we hope to recognise more members of staff with nominations for the 2012 award categories.

How redundancy will affect your IVA

by on October 5th, 2011

“I am in an IVA and I have just been made redundant”- a state of affairs that will undoubtedly cause panic. Tylah Thompson, Head of ClearDebt’s Supervisory Team, discusses the implications for people in an IVA who are facing redundancy.

Tylah has worked in the finance sector since 2004 and along with her team she manages the process of client communication and documentation once an IVA is in place.

With the news reporting higher and higher redundancy figures it looks as if this could be a situation a number of ClearDebt and Abacus clients could find themselves in.

From my perspective as the IVA supervisory manager I will try to lessen the strain of this stressful situation by explaining what you can expect and how your redundancy will affect your IVA.

There is usually one of two avenues to take when a client has been made redundant that depend on the circumstances of the case and the circumstances of the individual’s redundancy.

It is important to note that any lump sum received in the event of redundancy is considered a windfall under the terms of an IVA however this does not necessarily mean 100% of it will come into the IVA, unless you have been able to find employment immediately.

IVA covered by Waiver of Contributions

As soon as we are notified of your redundancy, the first thing we will look at is whether you are covered by our Waiver of Contribution (WOC) policy. This policy is designed to protect the IVA payments in the event of sickness, accident or involuntary unemployment, not all IVA clients will have this policy depending on when your IVA was approved.

If you do have the policy running alongside your IVA, we then need to check whether or not you will be covered in line with the criteria.

Our WOC is called IVA Protect.

Providing the claim is successful, IVA payments should be covered for up to 12 months.

If you are in receipt of a redundancy lump sum, and your IVA payments will be covered until you find alternative work, you will be able to keep in the region of six months worth of essential living costs to ease your time out of work and introduce the remaining balance. However if you enter work within those six months, the surplus of those funds will be expected to be paid into the IVA.

If the redundancy lump sum is less than six months worth of essential costs, then you will be able to retain those funds but also bear in mind that if employment is found quickly, you may have an amount to introduce into your IVA.

What happens when you are not covered by WOC?

Again, the route that we take also depends on your individual circumstances.

The first thing we look at is whether there has been a redundancy lump sum provided.

If there has been no redundancy lump sum issued, the Supervisor can arrange a payment break for a period of six months. With IVA Protocol cases, this payment break does not have to be put to or agreed by your creditors but older cases will require creditors’ consent. Creditors are usually very understanding in these situations and tend to agree to payment breaks of this nature with no issues.

If a redundancy lump sum has been received, then you will be allowed to retain the equivalent of six months net income, and from this also maintain contributions to your IVA, the surplus expected to be introduced into the IVA.

Now the period of six months is mentioned a lot, and sometimes we find that clients have not been able to find suitable employment within this time. In these situations we usually refer back to creditors to report or request an extension payment break of a further 3 to 6 months.

Large lump sums

Now occasionally, a client may receive such a large lump sum as part of a redundancy package that will enable them to pay their debts in full, including interest and fees in which case the Supervisor can usually close the IVA and issue certificate of completion and notify creditors of the satisfied IVA.

Similarly, if a large lump sum has been introduced into the IVA, raising the amount that is being returned to creditors, and it has been proven that the client can not gain another position paying the same level of salary, therefore jeopardising the affordability of the IVA, then in those circumstances, the Supervisor may be willing to put forward a proposal asking creditors to consider settlement based on funds paid into the IVA at that time.

As can be seen, there is no rule that fits all cases but what I have mentioned above is generally what happens in the majority of cases.

If you have any questions or concerns about this, then please contact an advisor. Alternatively you can post a question on the ClearDebt community.

ClearDebt speak up about the possibility that debt management companies could be banned from using social media

by on October 3rd, 2011

The Office of Fair Trading released their new debt management guidance in June this year and debt management companies were invited to take part in a consultation process. One aspect of this guidance was the use of social media by debt management companies. It appeared that fee-charging debt management companies might be banned, by the OFT, from using Facebook, Twitter and, possibly, Google Adwords.

ClearDebt’s Andrew Smith has been quite outspoken on his disagreement with the idea that debt management companies could be banned from using social media and was quoted in the Telegraph last month saying:

What they are looking at are today’s methods of mass marketing, and they are not giving us the opportunity to compete. Also, they are limiting one of the best ways of exposing the cowboys. When cowboys turn up in our industry one of the best ways of exposing their lack of knowledge or experience is by debating with them on social media.

Here are some of the other reactions to this, as expressed through the social media channel Twitter, you can view the OFT’s response at the end of this blog post.

The deadline for submitting responses to the new debt management guidance was 5th September. You can read ClearDebt’s response here.
You can also follow Andrew Smith on Twitter @andrew_f_smith.

Since we wrote this article, the OFT have told us that there is no intention to ban debt resolution companies from using social networking, but that companies will have to be careful that statements they make will be clear and truthful. This seems right and fair, but we look forward to seeing the OFT’s detailed guidance on the issue – and will continue to watch the story, and comment, until then.

Is debt management social?

by on September 16th, 2011

Guest blogger Emma Bryn-Jones, from consumer cooperative Zero Credit, questions whether debt management is social.

Ignorance is bliss… or is it? Can we safely say that what you don’t know cannot hurt you? When we eat a duff meal or employ a rogue builder, are we any safer for not knowing that the products and services are dud? No! We depend on an array of recommendations, quality and standards labelling to help us. The same is true of credit.

In a country where average household debt is approaching £60,000 compared to an income of less than £30,000, we have a collective responsibility to manage a change in circumstances. Some of us may very well continue to meet our repayments, but for those of us on shorter hours, lower wages or made redundant, a decade of easy credit is a tough habit to kick.

What the credit industry has failed to recognise is that when a product or service ceases to be exclusive, any problem with it becomes mainstream. This is precisely the dilemma we face with personal borrowing because so many of us have walked into 90% plus mortgages, loans, credit and store cards, that our economy depends on spending beyond our means.

Far from addressing the problem, we seem to be crafting a Dickensian throwback, with people who are struggling, cast as fraudulent wastrels, who deserve everything they get. By turning a blind-eye to no credit checks and dodgy debt advice, survivors of the crunch define their superiority over perfectly good people who cannot sort the wheat from the chaff.

Let us be clear. A good credit history shows evidence of repayment. If you still owe money, there is always a risk that you may fail to repay it and with some £1450 billion in outstanding bills, it is not in your interest or mine to fool anyone into parting with money for a scam. Your security depends on another’s ability to repay.

Like it or not, debt management is integral to our credit history and it is as important, if not more so, to manage credit well when things go wrong. For this reason, I welcome debt management charities and companies to social networks because they encourage people to talk openly about the issues that affect them.

Of course, there are charlatans, as there always will be, but discussion creates a record of integrity that is hard to fake. From CCCS moneyaware, combining light-hearted movie quotes with more serious reminders to keep borrowing manageable, to ThinkMoney’s contributions to the managed banking debate, we are quite literally richer through dialogue.

I may not agree with ClearDebt’s Andrew Smith when he discusses credit caps with Chris Goulden of the Joseph Rowntree Foundation, but my goodness do I welcome the fact that someone who works for a debt management company actually considers and cares about people on low incomes.

I think it would be a mistake for the OFT to restrict social networking amongst debt management professionals because if banking and borrowing can continue to like, comment or share, so too should those who pick up the pieces when it all goes wrong. To prevent people feeling so isolated that insolvency is their only option, social media needs a debt management voice!

Money saving in the home – save on your water

by on September 9th, 2011

Autumn is well and truly upon us, and the drop in temperature could mean you end up with higher household bills. One area of household bills which you can save on is water, read on to find out how!

Every day, each of us uses 150 litres on average – with water bills eating into a large chunk of the household spending- every drop counts. In these tough economic climates with increasing debts and increasing bills, it is time to stop the leaking taps, leaking pounds.

So what is the real cost of ‘spending a penny’?

With toilet flushing counting for 30% of water used in a household, it really is money down the pan. We however, have a solution which could help you save water and save money – the ‘Save a Flush’.

We’ve teamed up with United Utilities to offer ClearDebt and Abacus clients a Save a Flush pack free of charge. These Save a Flush packs come with installation instructions and other tips for saving water in the home. Once installed, the ‘Save a Flush’ pack saves around one litre per flush, which long term can save you money on your water bill if using a water meter in your home.

How does Save a Flush work?

All you have to do is place the Save a Flush pack in the cistern of your toilet. The Save a Flush contains super absorbent polymer and silica sand, which absorbs water when it is placed in the toilet cistern. The Save a Flush will last for many years, all the while quietly saving the environment and potentially saving you money.

It is an easy to install, cost effective solution.

How to get your Save a Flush pack

If you’d like to save water in your home with a Save a Flush, we have a limited number to give away to ClearDebt and Abacus clients. Here’s how you can get your pack.

1) Leave a comment below sharing your money saving tip
2) Email Sally.Hardiman@cleardebt.co.uk with your name, email address and ClearDebt or Abacus reference number.

A few simple changes could see you becoming more water-wise and making a real difference to your water consumption. So leave a comment now and get in touch to request your Save a Flush pack now.

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